Make A Wish!

Is there something you with the library had or could do for you? Is there something we have, that you would like to see more of? Or, would you like better assistance with your research, teaching, or clinical needs?

Here’s your chance!

From November to December 19, 2014, we will be accepting three wishes. You may tell us anonymously, but if you are willing to talk more with us, you can include your name and email address.

E-Journal List, UT Links, E-Journal Links from Catalog Slow or Unresponsive

UPDATE: As of Tuesday afternoon (11/11/2014) , EBSCO services continue to be slow or unresponsive. The vendor is continuing to work to resolve the issue.

Several services from EBSCO are unresponsive or very slow this morning (Monday, Nov. 10, 2014).

Included are:

  • E-Journal List
  • Link resolver (UT Links)
  • Links to e-journals from the library catalog

Other customers not just UTHSC are affected. Vendor support is working to resolve the issue as soon as possible. We apologize for the inconvenience.

Off-Campus Access Unavailable: 11pm, Thursday, Nov. 6, 2014

Off-campus library access will be interrupted at approximately 11 pm on Thursday, Nov. 6, 2014 to install an update on the ezproxy server. Downtime is estimated to be 10-15 minutes.

NetID Passwords Expire Every 6 Months

Please remember UTHSC passwords expire every 6 months. This can impact your library access. The library login page ( will not mention it has expired, but your login will fail once your password has expired.

A week or two before your password expires, you will begin to receive email reminders from ITS to change your password. If you do not use UTHSC email, we suggest you configure your account to be forwarded to an account you check on a regular basis, so you receive the reminders.

To set up mail forwarding for Exchange:

  • Visit, but don’t login on the page.
  • Instead, click on the link: “Click Here to Manage Your Account” under the Password field.
  • On the Exchange Account Management page, click “Manage Your Exchange Account.” and log in with your Exchange username and password.
  • Then click “Change Mail Forwarding.”

ALERT: Phishing Attempt Mentioning Library

Some campus faculty, staff and students have recently received a phishing email stating their library access is about to expire. We do not send such emails and the one we’ve seen was marked as [SPAM] in the subject line.

However, it is extremely detailed, with a link that appears to be our library server: and a 448 telephone number. But the actual link goes to a non UTHSC server in a foreign county known for illicit attacks.

If you receive such an email, do NOT click on the link. Then delete the email.

ClinicalKey Still Having Some Issues

Although the issues resulting in a blank page for off-campus ClinicalKey users of Chrome, Firefox and Safari and unique title links appears to be resolved, ClinicalKey is continuing to have some issues with links to specialty ebook lists from off-campus.

Read more about the ClinicalKey upgrade.

UPDATE as of 10/3/2014: ClinicalKey reports the specialty lists are not bookmarkable in the new update. They are considering adding this feature, but for now you must navigate to the specialty listing from the drop down list in upper left corner of books link. We are working on updating our links.

ClinicalKey Update and Off-Campus Blank Pages with Chrome, Firefox and Safari

ClinicalKey made an interface change this morning (9/23/14) that’s main promise is mobile friendly access.

However, it appears an unintended consequence is off-campus access for users using Chrome, Firefox and Safari browers results in a blank page.

The vendor has been notified and we are awaiting a response.

This is affecting all ClinicalKey customers not just UTHSC.

Library Closed for Labor Day

The Health Sciences Library in Memphis will be closed Monday, September 1, 2014 for Labor Day. The library will reopen Tuesday, September 2, 2014 at 8:00 a.m.

The Latest Library Newsletter is Available

Check out the latest library newsletter, INFOnews.

Highlights in this issue:

Server Maintenance May Be Performed on Sunday Mornings between 8am and 11am

Server maintenance may be performed on Sunday mornings between 8am and 11am and result in temporary unavailability of ejournals, databases, and the online catalog.

Normally outages should last no longer than 10 to 30 minutes and will not occur every Sunday morning.